French Speaking Customer Service for Energy (Oil & Gas) industry

French Speaking Customer Service Representative

At Patrique Mercier Recruitment, we pride ourselves on being the leading agency for candidates pursuing jobs in their native languages across the globe. Our expert team specializes in connecting talented individuals with opportunities in various sectors, including social media, gaming, healthcare, retail, e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. We provide a tailored recruitment process designed to match the ideal candidates with the perfect employers, ensuring a seamless transition for those looking to build their careers abroad. Currently, we are seeking a French Speaking Customer Service Representative to join a dynamic team in the Energy (Oil & Gas) industry. This role offers an incredible opportunity to utilize your language skills while engaging with diverse clients and contributing to the success of a global organization. If you are motivated, customer-focused, and eager to excel in a fast-paced environment, we want to hear from you! Join us at Patrique Mercier Recruitment, a proud project of The House of Mercier, and take the next step towards realizing your international career aspirations.

Responsibilities

• Provide exceptional customer service to French-speaking clients in the Energy sector.
• Resolve customer inquiries and issues related to oil and gas services in a timely manner.
• Process orders, modifications, and escalate complaints across various communication channels.
• Maintain customer accounts and ensure accurate record-keeping of interactions.
• Collaborate with the operations team to provide accurate information and support for clients.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback on services provided.
• Assist in creating customer service resources to improve team efficiency and customer experience.