Help Desk Analyst

Job Description :

UF Information Technology (UFIT) is currently seeking an entry level Help Desk Analyst to join Academic Technology a unit within UFIT.

UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Some key responsibilities and characteristics of this position are :

• Provides excellent customer service via phone, email, ticket and chat.
• Works assigned shifts in the UFIT Help Desk call center.
• Provides technical assistance for complex IT issues to all UFIT constituents.
• Weekend Shift Sunday am – 8pm

About UF Information Technology

Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are : Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit .

About the University of Florida

One of America’s all-around best universities, the drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately , residents in North-Central Florida, miles from Florida’s West Coast, miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at

Exceptional Benefits

UF provides various programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive package.

Expected Salary :

commensurate based on education and experience.

Required Qualifications :

Associate's degree; or a high school diploma and two years of appropriate experience.

Preferred :

The ideal candidate will possess the following education, experience, and skills :