Fraud Specialist I

Description

The Fraud Specialist plays role in monitoring suspicious activity / exception alerts to identify fraudulent transactions to mitigate loss.

• Research and analyze potential customer fraud
• Escalate identified fraud to Investigator for confirmed fraud, legal action, or law enforcement assistance
• Conduct preliminary analysis into flagged transactions presented through various fraud tools and documenting findings accurately
• Effective communicate with customers and employees conducting preliminary analysis of potential fraud events
• Manage high-pressure situations with composure, making informed decisions to protect customers and bank interests
• Provide empathetic support to fraud victims, guiding, and assisting when needed
• Contact customers to verify account activity and work with management to determine appropriate next steps when necessary
• This role is responsible for basic fraud transaction analysis

Qualifications :

Skills :

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer

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