Supervisor, Technology Services

Position Highlights :

• Challenging and exciting opportunity supporting the reliable operations of the electric power grid
• Gain experience working in a high security, critical environment
• Work as a leader of a technical services team with exposure to Control Centers, Generation Plants, Network Equipment, Physical Security, Cyber Security and Control Room Technology such as SCADA Workstations, IP Phones, Video Walls and other Supporting Equipment.
• Excellent benefits, including :

Nationally competitive pay and incentives

This is a unique opportunity to support and protect the largest machine on the planet : the electrical power grid. GSOC operates facilities state-wide to generate and transmit power on the Georgia power grid and requires a professional supervisor to coordinate and develop a team of operators as they monitor, respond, and administer physical security systems.

GSOC offers the opportunity for career exposure in related areas such as higher levels of leadership, IT Networking, Cyber Security, and technical field support, with programs that include tuition reimbursement for college and paid training for relevant certifications. GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities but is also an investment in your future.

This position includes nationally calibrated competitive pay, opportunities for growth, and great retirement benefits.

Supervisor, Technology Services

Supervises the Technology Support team within the Telecommunications and Technical Support department. Provide direct guidance to the team in support of various GSOC, GTC and OPC technology services and system operation's needs. Provide leadership, oversight, and coordination of operations, facility, security, and other technology projects. Developing technology strategies for System Operations; Responsible for the development, maintenance, and enforcement of policies, procedures and programs. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures, including but not limited to, RUS, OSHA, NERC, FERC and ITS requirements. Participate in strategic technology planning; Overall responsibility for system operation's facilities / datacenter development and management. Provide direct input staff development and performance management; Work with management to acquire, develop and / or maintain qualified resources as needed. Assists manager with managing budget and monthly budget projections. Other Duties as assigned by Manager.

Duties

Maintain efficient operations of responsible areas. Supervise the operations and maintenance of major power, security, network / monitoring technology system components, equipment, and related services. Managing associated projects.

Ensure efficient function of datacenters by oversee equipment maintenance and inventory, customer service.

Provide daily oversight to member of the Technical Support team.

Work with Manager to maintain budget.

Education and experience

Equivalent education and experience

Licenses, Certifications and / or Registrations

All positions must obtain and maintain Bulk Electric System Cyber Authorized Status as defined in GSOC's CIP Cyber Security Policy 301 and NERC Reliability Standard CIP 004 - Personnel Risk Assessment. (GSOC provided.)

Specialized Skills

Good supervisory skills especially in the areas of training and coaching. Good conflict management and negotiating skills. Working knowledge of utility operations. Customer service orientated. Good communication skills. Ability to manage multiple activities simultaneously. Proficient with problem solving methodologies. Effective oral and written communications skills, negotiating ability, and demonstrated leadership traits. Proficiency with personal computer applications including electronic spreadsheets, relational databases, word processing, etc.

Work Schedule Standard business hours are expected but this role may require additional hours during emergencies or to assist with minimizing outages and service disruption.

Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.

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