Associate Technical Support Analyst

Why it's worth it :

Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity.

The everyday hustle :

• Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform.
• Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product.
• Efficient troubleshooting and successful resolution of technical support issues.
• Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions.
• Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies.
• Communicate with clients to gather evidence necessary for successful digital content and domain takedowns.
• Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency.
• Develop and maintain an up to date, deep working knowledge of our product and service.
• Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal.

Do you have what it takes?

What makes you uncommon?