Strategic Customer Success Partner Coach - France

Strategic Customer Success Partner Coach - France

As a Client Success Partner Coach (or CSP Coach), you will own the most critical customers in France and support, mentor and guide the CSPs that manage them. The Client Success Partners are guiding the learning and development strategies of our customers through the 360Learning platform. They develop a strong relationship with each client and make sure our customers are satisfied, our contracts are renewed and the churn is reduced. As a Coach, your role is fundamental for the team : you are responsible for the development of every team member and the achievement of renewal and expansion of clients, for the largest accounts in the French market.

Within 1 Month, You Will :

• Have started the new coach onboarding program
• Have defined your routine with each team member
• Have reviewed all the customer situations in the current portfolio
• Have familiarized yourself with the product, industry, and the internal tools designed for customer management

Within 3 Months, You Will :

Within 6 Months You Will :

Within 12 Months, You Will :

The Skill Set

What We Offer

Interview Process

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partnersall from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!