Technical support Analyst

Role : Technical support Analyst

Location : Arlington TX(Onsite)

Type : Contract

Day to Day job Duties :

• Provide advanced technical support to end users for hardware software and network-related issues.
• Troubleshoot and resolve complex technical problems with desktops laptops mobile devices and peripheral equipment.
• Assist with the setup configuration and maintenance of end-user devices and applications.
• User Account Management
• Manage user accounts groups and permissions in Azure Active Directory / Entra ID and related systems.
• Support identity and access management across Cloud-based technologies.
• Application Deployment and Management
• Ensure compliance with software licensing agreements and organizational policies.
• Hardware and Software Maintenance
• Perform regular maintenance updates and health checks on end-user hardware and software.
• Coordinate with vendors for hardware repairs replacements and warranty services.
• Documentation and Training
• Develop and maintain technical documentation user guides and knowledge base articles.
• Provide training and user support to improve technology adoption and efficiency.
• Customer Service
• Deliver exceptional customer service and timely support to all end users.
• Communicate effectively to understand user needs and provide tailored solutions.

Basic Qualifications

Travel : NA.

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1