Director - Shared Services - End to End Service Leader

Director - Shared Services - End to End Service Leader

Location(s) :

Toledo, OH, US, 43659-0001

Function :

Finance and Accounting

Audience :

Experienced Professional

Work Arrangement : Hybrid

Requisition ID : 66848

OVERVIEW

Owens Corning is embarking on an exciting new chapter of growth, fueled by our refreshed enterprise strategy and long-term vision. The Global Business Services (GBS) End to End Service Leader will play a critical role in this journey-driving process excellence, enabling integration of new businesses, and ensuring seamless execution of shared services that underpin our enterprise performance.

This leader will have the unique opportunity to shape the structure, strategy, and long-term solutions for GBS operations, creating an end-to-end execution model that delivers both operational rigor and continuous improvement. As we expand our global footprint, integrate acquisitions, and advance digital capabilities such as SAP, this role will be at the center of Owens Corning's transformation.

As a direct partner and advisor to the GBS Director, the End-to-End Service Leader is accountable for establishing, standardizing, and executing processes that deliver value across the enterprise. The leader will design and oversee global processes-including procure-to-pay, accounts payable, and receivables-while partnering with our outsourcing partner (Genpact) to drive scalable execution.

With a team of over 100 FTEs and approximately 230 Genpact execution resources, this role requires exceptional leadership, vision, and the ability to elevate service delivery standards across a large, complex organization.

Reports to : Director, Global Business Services

Span of Control : 4 direct reports

Location : Hybrid

RESPONSIBILITIES

Operational Execution

• Own end-to-end service delivery for procure-to-pay, accounts payable, receivables, and related processes.
• Partner with Genpact to ensure efficient outsourced execution, while maintaining accountability for standards, controls, and outcomes.
• Develop, document, and hand off standard operating procedures (SOPs) for consistent global execution.
• Engage in every M&A integration to ensure smooth process adoption and system alignment.
• Lead involvement in SAP upgrades, ensuring new features and process changes are adopted effectively.
• Establish KPIs, SLAs, and metrics that drive accountability, service quality, and performance visibility.

Leadership & Strategy

Stakeholder Management & Engagement

Team Leadership & Talent Development

Develops Others

QUALIFICATIONS

SKILLS & CAPABILITIES

KNOWLEDGE, SKILLS & ABILITIES

About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.

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