Senior Manager - Crew Scheduling Operations

Inflight Services Flight Attendant Scheduling Manager

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Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job Overview and Responsibilities :

Directs the activity of flight attendant scheduling at the system Operations Control Center

Oversee and manage all aspects of the Inflight Crew Scheduling functions, with enhanced focus on organization hiring / retention strategy, operation / training continuity, and vendor sustainability

Oversees department hiring, retention and training programs (i.e. new hire / recurrent training, campus hiring, mentorship / development, etc.)

Responsible for the planning and control of all crew scheduling functions

Coordinates and communicates with other operating groups within the NOC

Ensures contractual interpretations and scheduling practices are administered consistently and cost effectively

Administers policies, systems, cost management, staffing and business procedures consistent with company and government regulations and flight attendant union agreements

Monitors performance against forecast and initiates action to control adverse trends

Leads a team of scheduling shift supervisors, senior schedulers and schedulers

Develops employees and encourages positive employee engagement

Functions as a liaison with bases and other departments with the NOC, fostering open communication and modeling teamwork through cross-functional working relationships

Maintains productive relationships with the flight attendant union representatives, and gains clarity on agreements to provide long term solutions to problems

Qualifications :

What's needed to succeed (Minimum Qualifications) :

Bachelor's or equivalent years of experience

Minimum 5 years industry experience and 3 years management experience

Background in scheduling / staffing in a dynamic environment with focus on operational, resource and / or financial planning

Accessibility during peak and off-peak times, overseeing a year-round 24-hour operation

Ability to create and sustain developmental and operational strategies for multiple layers of people leaders, management employees and offshored organizations

Ability to work with labor relations and union leaders on disputes in applications of the agreement

Strong verbal communication skills with ability to present to executive leadership

Word, Excel and Powerpoint

Read and write in English

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications) :

B.A.

Background in airline execution

3 years experience specific to flight attendant scheduling, or similar logistics and scheduling operations

General understanding of FAR 117

Ability to create or enhance complex staff modeling with a focus on operational performance and Flight Attendant staffing requirements

Process engineering and / or enhancements

The base pay range for this role is $124,735.00 to $162,388.00.

The base salary range / hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.

You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.