Support Service Coordinator

Maintains customer information within specified systems. Facilitates all necessary billing payments and financial processing functions.

Create and / or update profile records and databases in specified systems, which includes maintenance of such records within these systems.

Audits, researches and determines proper handling of duty rejects and duplicate billing. Makes informed decision on refunding client, additional billing or if further action is required by the regulatory department.

Completes standard forms in order to advise regulatory on payment and outstanding duty invoices.

Create and update databases to include electronic uploading through EDI software

Creates invoices and checks for customers.

Create and update profile records, p / t in specified systems

Validate and store customer provided entry documents used during entry processing (i.e. fta certs and disclaim statements)

Researches and reviews all complex entries on billing transmission error report.

Works with finance department on various billing and account reconciliation issues.

Review various reports to avoid late entries and ensure timely billing

Work directly with FXE on account specific issues

Work closely with other internal staff, departments and customers directly to deliver high level of service to customers.

Performs other duties as assigned

Paid Training Provided

KSA

HS Diploma or GED required.

3 years of business or customer service experience preferred.

Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)

Interact with customers, internal staff / departments and management of all levels.

Excellent communiation skills, verbal and written

Organizational Skills

Inter-personal skills

Problem solving Skills

Handle high volume of work

Handle time sensitive work

Ability to work independently with minimum supervision

Detail oriented

Preferred Qualifications : Shift Time : Monday – Friday 8 : 00am – 5 : 00pm (Hybrid) Location : 3680 Hacks Cross Road Bldg H, 2nd floor

Pay Transparency : Pay :

Additional Details :

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets / Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.