Intake Coordinator for ABA Company Bilingual- Spanish speaking

Bilingual Patient Intake Coordinator (Spanish) : welcome families, streamline care, launch your future.

About Us

United Care ABA is a fast-growing startup delivering ABA therapy services to children and families. As we expand, the Bilingual Patient Intake Coordinator role offers the opportunity to be part of a mission-driven team from the ground up—helping families access care quickly and compassionately. If you love guiding people through a process and want to grow in a high-impact role, we want to meet you.

The Role

As a Bilingual Patient Intake Coordinator, you'll be one of the first points of contact for new families starting their care journey. You’ll help them understand next steps, gather required documentation, and ensure everything is submitted properly to keep the process moving forward. You'll also coordinate with internal teams so assessments and authorizations happen on time.

This is a detail-driven role with heart—you’ll be the calm, reassuring voice helping families navigate the start of care. For someone who’s bilingual in Spanish, highly organized, and passionate about helping others, this is a perfect fit with room to grow.

What You’ll Do

Guide Spanish- and English-speaking families through the intake process from first call to start of services

Send and track intake packets, follow up on missing documents, and ensure paperwork is complete

Check insurance eligibility and coordinate internal steps for BCBA assessments

Submit and track assessment authorizations with insurers and clinical teams

Communicate with families regularly to provide updates and support during onboarding

Troubleshoot delays and escalate issues when needed to keep the intake pipeline moving

What We’re Looking For

Spanish bilingual (required)

Prior experience in intake coordination, patient services, or healthcare administration (ABA experience a plus)

Strong communicator who’s confident on phone, email, and text

Detail-oriented and able to track multiple cases at once without letting anything slip

Calm, compassionate, and solutions-focused in fast-paced situations

Excited about opportunities to learn and grow with a scaling startup

Why United Care ABA

Competitive pay

Newly renovated Brooklyn office

Be part of a high-growth team that’s making a real impact

Help families access care and make a difference from day one