Community Manager - Affordable Housing

Community Manager (HUD-Affordable Housing)

The Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, superb customer service, and manage all aspects of the apartment community operations under their portfolio. This includes implementing the annual business plan, ensuring excellence in financial management, maximizing occupancy, upholding community values and compliance, and overseeing staff and vendor activities. The environment should reflect the company’s philosophy.

Responsibilities

Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs

Assist with file audits, HUD management and occupancy reviews and INSPIRE inspections

Administer HUD recertifications and supervise all aspects of monitoring agency compliance including proper recertification, interim recertification procedures and coordinate annual unit inspections

Oversee day-to-day outreach, sales, and customer service efforts to meet and exceed performance targets

Evaluate current market conditions and competition

Increase revenue while maintaining controllable expenses including revenue collections and delinquency control

Provide customer service to residents, resolve issues, and ensure maintenance completes service requests

Ensure all property reporting is completed in a timely manner (e.g., financial reports, marketing reports)

Operate within budget and purchasing guidelines

Maintain curb appeal by walking / inspecting property and vacant units

Ensure company policies and procedures are met

Attend court proceedings as necessary

Coordinate and lead staff meetings as necessary

Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area leadership

Promote Resident Services initiatives to drive community-level engagement, including social and educational activities

Prepare reports of operational financial data to the Regional Property Manager, Property Staff Accounts, and other Corporate Departments as requested

Lead staffing, training, and development initiatives to ensure a strong property team

Job Requirements

Previous Property Management Experience

Working knowledge of Compliance Experience with PB section 8

Professional certification : COS or CPO

Two years supervisory experience

Computer Proficiency and knowledge of Microsoft Office Suite

Demonstrated Leadership ability and proven track record with the leasing process

Must be able to walk apartments and grounds, including steps and climbing stairs

Excellent verbal and written communication skills and ability to interact with residents and customers professionally

Strong financial analysis, budgeting, and P&L management skills

Working knowledge of applicable Landlord-Tenant Laws, Fair Housing mandates and other legal issues affecting property management

Experience with unit and common area renovations

Proven financial and accounting expertise

Excellent customer service orientation

Accounts receivable and collections experience required

Attention to detail and ability to work independently on assignments

Proficient in Word, Excel, Outlook, OneSite Property Management Software and Internet

Education

High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and understand and perform all on-site resident management software functions.

Professional Experience

A minimum of three years of experience in residential property management and Lease Up

Attendance / Travel Requirements

The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is critical to work scheduled hours consistently and, if necessary, overtime hours. The position requires the ability to serve on-call as scheduled or as necessary. Travel may be required to attend owner gatherings in the vicinity of the property or in another state. Attendance at certain resident events that are held after hours may be required.

Computer skills

Intermediate Computer / Microsoft Suite / Internet knowledge

Working knowledge of Outlook and OneSite / Yardi

Physical Demands

Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights up to 50 lbs independently and 100 lbs with assistance.

Learning & Development

Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.

Benefits

Medical, Dental & Vision

Paid Vacation & Holidays

Paid Personal / Sick Leave

Company Paid Life Insurance

Company Paid Short-Term and Long-Term Disability Insurance

Supplemental Life Insurance (self, spouse, child)

Retirement Savings Plan with company match

Company outings and events

Equal Opportunity

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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