Program Leader

Located in Gardena California Permaswage designs and manufactures separable and permanent fluid fittings and installation tooling for aerospace and defense applications.

Position Summary :

The Program Leader plays a critical role in managing customer relationships and ensuring timely delivery of critical aerospace components. Reporting to the Sr. Supply Chain Manager this individual is responsible for overseeing past-due customer orders developing milestone plans and driving cross-functional efforts to meet delivery commitments.

A key focus of the role is delinquency recovery identifying root causes of delivery deviations and deploying corrective actions to improve planning and operational performance. The Program Leader will track delinquent orders build and execute burndown plans and maintain on-time delivery metrics. They will also support expedited order management and new program launches.

Success in this role requires strong communication analytical and problem-solving skills as well as the ability to collaborate across departments to resolve issues and drive continuous improvement.

Primary Duties & Responsibilities :

• Customer Relationship Management
• Serve as the primary liaison for assigned customers fostering strong relationships and ensuring clear consistent communication.
• Provide timely updates on order status including critical delinquent and expedited parts as well as first article inspections.
• Order & Milestone Tracking
• Develop and maintain milestone plans and line-of-balance charts for critical part numbers.
• Monitor progress against milestones and proactively address delays or risks to ensure timely delivery.
• Delinquency Recovery & Corrective Action
• Lead efforts to reduce delinquent orders by collaborating with supply chain and operations teams.
• Conduct root cause analysis to identify reasons for delivery deviations and implement corrective actions to improve planning and operational performance.
• Build and execute a delinquency burndown plan with daily / weekly tracking and reporting.
• Expedite & On-Time Delivery Support
• Support efforts to maintain on-time delivery performance by tracking expedited orders and ensuring commitments are met.
• Coordinate cross-functional efforts to meet customer expectations for new programs and urgent requests.
• Cross-Functional Communication & Problem Solving
• Facilitate open communication between internal teams and customers to identify obstacles and develop actionable solutions.
• Ensure all stakeholders are informed of progress risks and successes.
• Professional Collaboration
• Maintain cooperative and professional communication across all levels of the organization.
• Provide customer support to mitigate risks and ensure satisfaction.

Required Skills :

Required Experience :

Level of Education :

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1