Director Physical Availability - Resource Industries

Job Title

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

Lead development and execution of physical availability, mining equipment, and site performance management strategies in pursuit of delivering uptime to mining customers.

What You Will Do

Identify and analyze Caterpillar, dealers and customer strengths and weaknesses and respond to opportunities to drive physical availability.

Supervise and coordinate daily activities of staff engaged in driving physical availability and overseeing the resolution of region, dealer and customer downtime drivers.

Develop and manage programs in alignment with support for fleet physical availability and establish training for customer, dealer and Caterpillar teams.

Manage and direct technical, site performance and equipment management process specialists to achieve physical availability goals.

How You Will Do It / Skills

Industry Knowledge : Knowledge of the mining industry group, trends, directions, major issues, regulatory considerations, and trendsetters that affect machine performance, physical availability and production. Ability to apply that knowledge to diverse situations. Educate others in terms of physical availability and the importance of uptime on machine performance and production. Compare and contrast physical availability performance and downtime drivers toward continuous improvement for customer machine performance. Raise awareness of physical availability standards, practices and guidelines. Assess how regulatory and reporting requirements apply to internally to Caterpillar, dealers and customers. Discuss industry-specific cycles and associated considerations as they influence physical availability needs / choices for customers.

Decision Making and Critical Thinking : Knowledge of decision-making process and associated tools and techniques to deliver uptime; ability to accurately analyze situations and reach productive decisions in support of physical availability based on informed judgment.

Analyze and discuss solutions to drive physical availability with multiple stakeholders. Monitor developments in critical-thinking and decision-making models for potential use by organization. Coach others in decision-making models, processes, and practices. Anticipate special issues and considerations for effective decision-making during a crisis. Share experiences regarding optimal timing and circumstances for refraining from or making decisions. Differentiate between content and context of a decision.

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Review others' reports or presentations and provide feedback to ensure strong messaging across all levels of Caterpillar, dealer and customer organizations. Demonstrate empathy and assertiveness when communicating a need or defending a position. Communicate well downward, upward, and outward and adjust to audience. Employ appropriate methods of persuasion when soliciting agreement. Maintain focus on the topic at hand.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Extensive Experience : Communicate regarding expectations of all parties. Conduct periodic reviews of work effort, progress, issues, and successes. Maintain productive, long-term relationships with business partners. Create opportunities to educate support teams on priorities. Empower others to establish collaborative, healthy relationships.

Top candidates will also have progressive job responsibilities and experience in key areas such as : engineering, product quality, product development, equipment field follow, site performance, equipment or fleet management and delivering physical availability.

Benefits

This position is eligible for stock or other equity grants pursuant to Caterpillar's long-term incentive plan.

Summary Pay Range : $185,400.00 - $278,160.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees