Client Care Manager

Right at Home Southern Nevada -

We are hiring a Client Experience Manager to lead this important area in our Henderson office.

• $55,000-$75,000 per year
• Full benefits
• 401(k)
• Profit Sharing
• Paid Time-off (4 Weeks)
• Paid Holidays
• Company car for business purposes

Right at Home of Southern Nevada was founded in 2009 and operates office locations in Henderson, NV and Tucson, Green Valley and Sierra Vista, AZ. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love to do so they can live the way they want to live.

We are all working together toward the milestone of serving 1,000 active clients!

Our clients are veterans and older adults who wish to remain living independently at home. They often require companionship, help around the house, personal care or cognitive and dementia support. If you have experience working with aging adults and leading a team of professional caregivers—or think you may enjoy doing this type of work—this role will be a great fit!

As the Client Experience Manager, you will love it here if you embrace the following values :

You are Humble, Hungry and Smart and are committed to a healthy organization above all else.

You strive to be a level 5 leader every day, embrace productive conflict and honor vulnerability.

You are committed and accountable—no excuses. You put first things first and magnify your role and understand that action beats perfection.

You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.

You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.

You’ll love coming to work every day if you get, want and have the capacity to do the following things :

You’ll have success as the Client Experience Manager if you value clear processes and feel qualified to do the following things :

We train our team to help them succeed and everyone on our team contributes to our success. In this role you will be accountable to hit the following numbers each week :

If you have earned a bachelor’s degree and are willing to spend at least 45-50 hours per week working, learning and hitting these numbers consistently, you will be recognized and rewarded for the value you create for our team, clients and employees. You will work some early morning, evening, weekend and holiday hours and will serve as the on-call manager on a rotational basis.

Our company runs on EOS (Entrepreneurial Operating System) purely. That means as a member of this team you will have a leader who :

If you do not embrace the above values and operating principles, you will absolutely hate being part of our team right from the start, but if you are aligned with the above apply now so that we can get the conversation started!

Let’s start talking about living.