Technical Support Engineer - UX : 25-05681

Primary Skills : Tech Support (Expert), JavaScript (Advanced), SQL (Advanced), HTML / CSS, Troubleshooting (Expert)

Contract Type : W2

Duration : 12 Months

Location : Orlando, FL (Onsite)

Pay Range : $32 - $35.71 per hour

Job Summary :

As a Senior Technical Support Engineer, you will be entrusted with managing and resolving the most challenging issues combining both technical and business expertise to support our high-value customers successfully. This role demands proactive engagement in problem-solving and tactical involvement in critical issues, ensuring a collaborative effort with internal teams to facilitate our customers' success. A dedication to quality customer service, along with strong communication and organizational skills, will be crucial to navigate and resolve complex issues, driving them to closure.

Key Responsibilities :

• Guide on prioritizing and creating efficient workflows.
• Maintain exemplary queue and case management skills.
• Conduct Case quality Checks to ensure timely resolutions.
• Learn & Deliver training on new products.
• Actively engage in cross-functional collaboration for product enhancement.

Must-Have Skills :

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment .  Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in IT Staffing

As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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