Communications Assistant

Job Description

Job Description

Communications Assistant

Location : Orlando, FL

Employment Type : Full-Time

About the Role

We are looking for a friendly, organized, and detail-oriented Communications Assistant to serve as a key point of contact between our company, customers, and partners. In this role, you will assist with day-to-day communication, respond to inquiries, help manage customer interactions, and ensure clear, consistent messaging across all channels. This position is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting.

Key Responsibilities

Respond to customer inquiries via phone, email, or in-person communication

Provide accurate information about products, services, schedules, and company policies

Assist with resolving customer concerns or escalating issues when needed

Maintain a positive, helpful, and professional tone in all interactions

Coordinate communication between internal teams and customers to ensure timely follow-ups

Track and document customer communication, requests, and feedback

Support appointment scheduling, confirmations, and customer reminders

Assist with preparing simple customer-facing updates, notices, or FAQs

Help maintain organization of contact lists, communication logs, and customer records

Qualifications

Strong verbal and written communication skills

Friendly and professional customer-facing demeanor

Ability to stay calm and helpful during busy periods

Strong organizational skills and attention to detail

Basic computer and data-entry skills

Previous experience in customer service, administrative support, or communication roles is helpful but not required

Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

Competitive pay with bonus potential

Training to ensure you feel confident in customer communication procedures

Opportunities for growth into communications, operations, or customer experience roles

Supportive, team-oriented environment

Ideal Candidate

You will succeed in this role if you enjoy helping people, communicating clearly, and acting as a dependable link between customers and the team. If you’re patient, organized, and customer-focused, this position offers a great long-term path.