Director, Product Design

Director of Product Design

Become a part of our caring community and help us put health first. Humana is deeply committed to delivering innovative digital experiences that enhance the quality of life for our consumers and improve how they engage with us. We serve a diverse ecosystem of users including consumers, members, providers, employers, and brokers connecting them to Humana and to one another in ways that drive satisfaction, engagement, and business value. We're looking for a customer-obsessed, results-driven Director of Product Design to lead the evolution of our digital presence in the agnostic brokerage marketplace. In this role, you'll reimagine the shopping experience from awareness to purchase by identifying opportunities for value creation and delivering innovative, scalable solutions. You'll champion a startup mindset, foster agile ways of working, and lead the design of differentiated experiences that simplify complex decisions for our customers. The ideal candidate is a strategic, collaborative leader with deep expertise in ecommerce and complex purchase journeys. You're a strong communicator and systems thinker, comfortable influencing across all levels of the organization and guiding teams in a fast-paced, cross-functional environment.

At Humana, the Enterprise Digital Team is a multidisciplinary, experience-led group focused on solving customer needs while enabling strategic and operational goals. As Director of Product Design, you'll lead a team of product designers while partnering closely with researchers and content strategists to shape the future of our digital experiences ensuring they are human-centered, accessible, and aligned with business priorities. You'll collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role requires deep expertise in ecommerce and complex decision-making journeys, particularly in regulated or high-stakes environments like healthcare. You'll play a key role in elevating design quality, scaling design practices, and fostering a culture of innovation, collaboration, and continuous learning.

As Director of Product Design, you will :

Lead and develop product designers, fostering a high-performing, inclusive, and collaborative design culture.

Partner with researchers and content strategists to define and drive a cohesive, end-to-end experience vision across multiple digital initiatives.

Translate consumer insights into experience strategies and design direction that meet real user needs and business goals especially in complex ecommerce journeys like health plan selection.

Serve as a senior point of contact for cross-functional partners, ensuring alignment of UX strategy and execution across workstreams.

Build trust and consensus with executive stakeholders by using storytelling, user journeys, prototypes, and other UX artifacts to articulate complex concepts and opportunities.

Create and evangelize strategic design deliverables such as experience roadmaps, future-state visions, and design principles across the organization.

Facilitate interdisciplinary conversations that break down long-term visions into actionable phases.

Ensure adherence to quality standards, accessibility standards, and design systems across all touchpoints.

Partner with CX Insights to shape long-term research strategies and ensure continuous discovery and iteration.

Collaborate with Content Strategy to evolve navigation, content architecture, and messaging across digital experiences.

Core Competencies

Drive for Design Excellence

Connect design strategy to enterprise goals and customer outcomes.

Deliver cutting-edge user experiences that take the complexity out of shopping for insurance.

Envision and influence holistic, end-to-end experiences across ecosystems.

Demonstrate a deep understanding of ecommerce and complex purchase behaviors, including decision support, comparison tools, and conversion optimization.

Communicate design rationale clearly and persuasively through storytelling and visual artifacts.

Leadership

Build and scale high-performing teams through mentorship, coaching, and clear expectations.

Manage and grow leadership capability within the design organization.

Influence senior leaders and cross-functional partners with confidence and clarity.

Encourage creativity, experimentation, and risk-taking in pursuit of innovation.

Advocate for user needs and inclusive design practices.

Navigate team dynamics and organizational complexity with empathy and effectiveness.

Professionalism

Maintain a strong, approachable presence even in high-pressure situations.

Adapt quickly in dynamic, fast-paced environments.

Demonstrate self-awareness and openness to feedback, with a growth mindset.

Simplify complexity and lead confidently through ambiguity.

Communicate effectively across verbal, written, and visual formats.

Role Essentials

12+ years of experience in UX, Product Design, or Interaction Design.

5+ years of experience managing design teams, including experience managing people leaders.

A portfolio that demonstrates strategic design leadership and measurable impact in ecommerce or complex transactional environments.

Strong understanding of performance metrics and data-informed design.

Experience working within business, technical, and regulatory constraints.

Proven ability to lead design for complex systems and user flows.

Proficiency in conceptual modeling, interaction flows, design systems, and specifications.

Experience leading or guiding user research and applying insights to design.

Demonstrated success in delivering digital products in Agile environments.

Mastery of Figma and other modern design tools.

Role Desirables

Master's Degree in a relevant design discipline (HCI, Interaction Design, UX Design), or equivalent experience.

Experience designing inclusive and accessible experiences, especially for older adults.

Familiarity with Medicare or healthcare insurance products.

Experience with usability testing platforms.

Strong organizational and prioritization skills in fast-paced environments.

Excellent analytical and process-oriented thinking.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $152,800 - $210,100 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our