Telephone Operator

Job Title

Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handle requests through various channels while utilizing numerous databases simultaneously. Relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24 / 7 environment.

Experience Required

2 years experience in a related role as a call center operator, and / or answering service experience in a hospital, large physician office, or related customer service field preferred

Familiarity or experience handling Hospital Codes preferred.

Experience using an automated telephone console system preferred.

Education Requirements

HS diploma or equivalent.

Special Requirements

Excellent verbal communication and interpersonal skills required.

Must possess a strong social orientation, ability to multi-task and handle high-stress environment.

Must be detail-oriented. Knowledge of medical terminology preferred. Computer skills required and proficiency in Microsoft Office preferred.

Salary

USD $16.50 to $25.00.