Technical Support Agent

A company is looking for a Technical Support Agent with a growth track to a Senior Ticketing Agent. Key Responsibilities : Provide exceptional technical support via Intercom, resolving customer issues efficiently Document solutions and contribute to internal knowledge bases Collaborate with product / engineering teams to reproduce and escalate technical issues Requirements : 1-2 years experience in technical customer support (SaaS / tech preferred) Proficiency with support platforms (Intercom, Zendesk, or similar) Fluency in English Strong initiative to research and implement solutions that streamline support processes Availability to work hours with 11 : 00am-5 : 00pm EST overlap for team collaboration