Online Sales Counselor

Description

Position at Century Communities

What You'll Do :

The Online Sales Counselors support sales and marketing initiatives by responding, qualifying, and managing eLeads, internet traffic, email, text, and phone information requests.

Your Key Responsibilities Include :

• Provide same-day, immediate email / phone response to all eLeads from Century Communities website and 3rd party sources
• Respond quickly to “Live Chat” inquiries and convert to on-site appointments
• Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson
• Send out marketing collateral to eLeads
• Maintain a database of eLeads through CRM
• Maintain a toll-free number and voicemail for eLeads
• Assist the prospect in selecting the best Century community for prospective homebuyers
• Conduct and manage ongoing email campaigns, newsletters, and online community launches
• Provide reporting of eLead activity and sales conversion
• Monitor website data on the company website and 3rd party websites
• Provide reporting, conversion rates, aggregate data, and make recommendations based on results to improve the online customer experience
• Provides consistent follow-up with all leads received at the 3, 7, 14, 21, and 28-day milestones
• Perform and maintain competitive email marketing and website market research
• Other projects as assigned

What You Have :

Your Education and Experience :

About Century Communities

Our mission of A Home For Every Dream is only possible with the best talent in the industry. If that’s you—if you’re a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level—then apply today!

As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, with a focus on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits to build successful and rewarding careers.