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Retail Supervisor - University of Wisconsin
Retail Supervisor - University of WisconsinFanatics • Madison, WI, US
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Retail Supervisor - University of Wisconsin

Retail Supervisor - University of Wisconsin

Fanatics • Madison, WI, US
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Retail Supervisor

The Retail Supervisor plays a critical role in the store and / or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate / Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events.

General Duties and Responsibilities :

  • Drive sales results by consistent execution of daily operations
  • Support back-of-house operations; maintain stockroom organization
  • Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
  • Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)
  • Work with Retail Associates to ensure an exemplary fan experience
  • Communicate expectations for assignments and projects to the part-time retail team (Retail Associate / Retail Lead)
  • Provide training and assistance to all part-time retail team (Retail Associate / Retail Lead)
  • Coach part-time retail team (Retail Associate / Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
  • Encourages and models Fanatics' Values
  • Perform 'Manager on Duty responsibilities'

Education, Experience, and Requirements :

  • Minimum 18 years of age
  • Minimum two years working in retail or sales preferred
  • Ability to work independently and responsibly in a fast-paced environment
  • Foreign language skills are a plus

    • Job Knowledge, Skills, and Abilities :

  • Possess a fun, outgoing, confident, professional demeanor
  • Prior leadership experience preferred
  • Ability to work well with all levels of management, build partnerships, and coach teams
  • Ability to anticipate and solve problems and act decisively
  • Ability to represent Fanatics / League / Team Values and standards
  • Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
  • Strong communication, literacy, and numeracy skills

    • Physical Demands :

  • Regularly required to sit stand, reach, bend, and move about the facility as needed
  • Must be able to lift and carry up to 30 lbs.
  • Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop
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    Supervisor University • Madison, WI, US

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