Operations Manager
Holiday Inn SavannahSavannah, GA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionExperience : At least 1-2 years of experience in a managerial or supervisory role, preferably within hospitality. Leadership Skills : Proven experience in managing teams, with a focus on motivating, coaching, and developing staff members. Communication : Strong interpersonal and communication skills, both written and verbal, with the ability to interact effectively with all levels of staff, management, and customers. Problem-Solving : Strong decision-making and problem-solving skills with the ability to manage multiple tasks simultaneously in a fast-paced environment. Flexibility : Willingness to work flexible hours, including evenings, weekends, and holidays as required by business needs. Technology Proficiency : Familiarity with IHG Brand Standards and Opera PMS Opportunities for growth and career advancement Dynamic and supportive work environment Employee discounts and perks
Job Description
Job Description
The Operations Support Manager (OSM) plays a crucial role in supporting the General Manager in overseeing daily operations, managing staff, ensuring the highest standards of customer service, and driving business success. This role requires strong leadership, problem-solving skills, and the ability to multitask in a fast-paced environment. The OSM will work closely with all departments to ensure smooth operations and will step in for the General Manager as needed. Food & Beverage experience preferred but not required.
Compensation : 50,000+
Responsibilities :
Key Responsibilities :
- Operational Support : Assist the General Manager in overseeing the daily operations of the business, ensuring efficiency and consistency across all departments of Front Desk, Housekeeping, Maintenance, and Food & Beverage.
- Team Leadership : Supervise, train, and develop staff members. Provide coaching, performance feedback, and implement strategies for staff retention and engagement.
- Customer Service : Ensure an excellent customer experience by maintaining high standards of service, resolving any customer issues, and identifying areas for service improvement.
- Compliance & Safety : Ensure compliance with company policies, local, state, and federal regulations, including health and safety standards. Maintain a safe work environment and handle any incident reports.
- Sales & Marketing Support : Support the General Manager in driving sales initiatives, marketing campaigns, and promotions. Assist with the planning and execution of special events.
- Problem-Solving : Address operational challenges and customer complaints in a timely and professional manner. Make decisions to resolve issues while maintaining brand standards.
- Reporting & Communication : Provide regular reports to the General Manager regarding operational performance, staff issues, customer feedback, and any other key areas of concern.
Qualifications :
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Operation Manager • Savannah, GA, US