Customer Assistant Manager
Location : Latin America - Remote
Employment Type : Full-Time
Type of Contract : Independent Contractor
Scope of Role :
We're looking for a highly driven Customer Assistant Manager who can operate with confidence, accuracy, and initiative. This role is not a traditional virtual assistant positionyou will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You'll be expected to take ownership, communicate effectively, and adapt quickly as workflows evolve.
Responsibilities :
- Assist in overseeing customer support operations and ensure all inquiries are handled efficiently.
- Manage and respond to customer communications through Intercom (training provided).
- Support and maintain updates in Pylon (training provided).
- Join and lead client calls when needed to provide support, gather information, or address concerns.
- Communicate clearly and professionally across chat, email, and video calls.
- Ensure customer data, support tickets, and operational tasks are processed accurately across multiple platforms.
- Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary.
- Identify process gaps and recommend improvements to enhance overall customer experience.
- Handle administrative, operational, and project-related tasks beyond a typical VA role.
- Adapt quickly to new tools, workflows, and evolving responsibilities.
Requirements :
Excellent verbal and written communication skills; confident speaking with clients on calls.Fast learner with strong problem-solving abilities.Tech-savvy and comfortable learning new software.Highly organized with strong attention to detail.Able to work independently and collaboratively.Customer-focused, proactive, and resourceful.