Technology & Information Manager Signarama

The Technology & Information Manager will support and oversee the day-to-day technology needs of the Signarama brand ensuring that platforms tools and systems run smoothly to support franchise operations. This role will help implement and maintain the brands digital roadmap coordinate with vendors manage integrations across POS ERP and CRM systems and assist with ensuring data security and infrastructure reliability. The manager will be hands-on in troubleshooting optimizing and improving the tools our franchisees depend on while also contributing ideas that drive efficiency and enhance network performance.  This is a full-time office position based in West Palm Beach FL.

• Support the brands technology roadmap by helping to implement solutions that improve day-to-day operations and franchisee support.
• Coordinate and assist with technology projects from setup through post-launch troubleshooting while managing the tech support team and working with other departments as needed.
• Maintain relationships with technology vendors and partners including Corebridge Zoho RevScale and Gorilla Dash to ensure smooth operation and timely support.
• Assist with system rollouts user onboarding and platform integrations to ensure adoption and ease of use.
• Research and recommend practical technology updates that improve efficiency and franchisee success.
• Monitor and help maintain data accuracy across platforms using validation tools and processes.
• Support the scalability reliability and performance of systems across all franchise locations.
• Assist with cybersecurity and compliance practices including data protection access control and responding to basic incidents.
• Manage day-to-day functions of Microsoft 365 including email systems permissions and security settings.
• Track and report on key system metrics including support performance user adoption and training participation.
• Deliver and coordinate training sessions to improve franchisee technical knowledge and comfort with brand platforms.
• Supervise support processes for franchisees ensuring issues are logged tracked and resolved quickly.
• Gather user and franchisee feedback to recommend system improvements or escalate feature requests.
• Maintain and update reporting tools (Corebridge POS and Gorilla Dash) so they remain aligned with brand needs.

Qualifications :

Additional Information :

Once you become part of our amazing team of winners youll enjoy :

Join us at United Franchise Group a global leader for entrepreneurs!

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All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Business Process,SQL,Active Directory,Information Technology,Database,Information Security,Infrastructure,ITIL,Project Management,Internet,ERP,Backup,Setup,hardware,Technical Support

Experience : years

Vacancy : 1