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Patient Experience Representative

Patient Experience Representative

University of MinnesotaTwin Cities
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About the Job

Qualifications

Required Qualifications

  • Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years
  • Must be able to communicate verbally and in writing; in clear understandable English
  • Demonstrated excellent communication skills with individuals from diverse backgrounds
  • Experience in customer service positions requiring direct and indirect interaction with patients, clients, or customers from diverse backgrounds
  • Demonstrated ability to be detailed oriented and manage patient intake, student check-out with a positive and friendly demeanor
  • Must be a team player, working collaboratively with co-workers and faculty
  • Demonstrated ability to function with multiple priorities and interruptions
  • Regular and reliable attendance

Preferred Qualifications

  • One (1) year of medical and / or dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
  • Experience scheduling patients electronically in an electronic health record in a medical or dental office / clinic / hospital
  • Extensive experience working with a diverse population and working with interpreters
  • Experience as a dental / medical receptionist or Call Center
  • Experience using data look-up and data entry functions on a PC-based computer system
  • Demonstrated ability to organize work under pressure
  • Demonstrated advanced oral communication skills
  • Demonstrated advanced written communication skills
  • Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus

    • About the Department

    The University of Minnesota is the state’s only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.

    Pay and Benefits

    Pay Range : $21.63-28.11 hourly; depending on education / qualifications / experience

    Time Appointment Category :   75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

    Position Type :   Civil-Service & Non-Faculty Labor Represented Staff

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    Patient Representative • Twin Cities