Healthworx Operations Coordinator (Hybrid)

CareFirst BlueCross BlueShieldBaltimore, MD

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PURPOSE :

The role of the Operations and Program Integration Coordinator is to assist in the management the day-to-day operations of the division team. This is accomplished through supporting a matrix relationships with team, divisional, and intra-company staff.

ESSENTIAL FUNCTIONS :

Assists in the management of projects including monitoring progress, serving as a resource to management regarding the project, preparing documentation for appropriate stakeholders.

Support the Healthworx team by preparing project updates as required for various team, executive and Board meetings. Document meeting discussions and next steps and distribute meeting minutes as needed.

Assisting the management with the project work (task sequencing, milestones, risk and contingencies) to ensure that the project is launched on time and within time constraints.

Oversees daily, weekly and quarterly progress updates of all projects and data when necessary.

Plan and schedule internal and external meetings, conferences and travel. Assist with the arrangement and coordination of Healthworx events that take place within or outside of CareFirst buildings such as demo days, innovation challenges, conference attendance, site visits and investor meetings.

Drafting meeting agendas and compile presentations and reports as requested. Coordinate team communications by taking calls, responding to emails and interfacing with internal and external visitors and business partners.

Effectively prioritize correspondence and communication and efficiently direct inquiries to appropriate team members and stakeholders.

Communicate and coordinate issues with internal and external stakeholders to promote collaborative problem solving.

Ensure timely and high-quality information flows smoothly throughout the organization and encourage open expression of ideas and opinions..

Drive the development of workflow process and standard operating procedures to manage the impact of various projects. Put tools and processes in place to ensure the Healthworx team stays organized and meets critical project deadlines and deliverables.

Ensure continued operational quality and continuity by documenting updates and improvements. Ensure documentation is developed and maintained to support project progress.

QUALIFICATIONS :

Education Level : Bachelor's Degree in Business or related area

Experience : 2 years project management experience

Preferred Qualifications

Experience working within the health insurance industry.
Experience working in a venture or corporate investment environment.

Knowledge, Skills and Abilities (KSAs)

Microsoft Office Suite - Word, Excel and Powerpoint

Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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Coordinator Hybrid • Baltimore, MD