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Remote Customer Service Representative (Michigan residents)

Remote Customer Service Representative (Michigan residents)

MorleyMichigan
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Description

About the Role

Location : Remote – Michigan residents

In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.

If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! What You'll Do

  • Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
  • Use your computer skills to research requests and accurately record the details of your calls / contacts
  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( | chat hours : M-F 8 - 5 Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

  • Excellent written and verbal communication skills
  • Ability to navigate a computer and the web
  • Typing skills (minimum 25 words per minute – to take a free typing test!)

    • direct link to test :

    Eligibility Requirements

  • High school diploma or equivalent
  • Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
  • Available to work shifts within the call center’s hours of operation : Monday through Saturday8 to 9 Eastern time
  • Must be able to stick to the schedule reliably, as some queues are time sensitive

    • Remote Work Requirements

  • Michigan resident
  • High-speed internet access at home that you are able to connect to via Ethernet or landline
  • Secluded and distraction-free work environment

    • The Remote Experience

    Wondering what it's like to work for Morley from home? to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

    direct link to video :

    Why Join Our Morley Family

    The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

    Health & Wellness Benefits

  • Medical and prescription coverage, including free annual physicals
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program (earn a reward for getting your annual wellness checkup)
  • Programs to quit tobacco use and manage chronic conditions (, diabetes, asthma)

    • Financial Benefits

  • 401(k) with match
  • Flexible spending account
  • Life insurance
  • Short- and long-term disability insurance (company paid)

    • Benefits to Make Your Life Easier

  • Teladoc : 24 / 7 online access to doctors
  • 24 / 7 nurse help desk
  • Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
  • Family, financial and estate guidance (will) services
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    Customer Service Representative Remote • Michigan