Portal Operations Manager Remote

Our Company

Amerita

Overview

The Portal Operations Manager provides national oversight for Ameritas Portal Specialist team. This role ensures a standardized efficient and high-quality process for extracting and managing referral data from hospital portals across all markets. The manager will monitor performance metrics balance workload streamline processes and collaborate closely with Sales Branch Operations and Intake leadership to support growth and reliable referral intake. The Portal Operations Manager serves as the primary escalation point for portal-related workflow challenges and leads efforts to drive consistency and best practices nationwide.

Schedule : Monday - Friday hours based on business needs.

We Offer

Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts

Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance

401(k) Retirement Plan with Employer Match

Company paid Life and AD&D Insurance Short-Term and Long-Term Disability

Employee Discounts

Tuition Reimbursement

Paid Time Off & Holidays

Responsibilities

• Leads mentors and supports Portal Specialists nationwide
• Monitors team effectiveness responsiveness productivity and quality
• Develops KPIs and performance dashboards to ensure timely referral handling
• Provides coaching and training to improve standard work and maintain accuracy
• Ensures workload balance across markets based on referral volume and staffing needs
• Implements and enforces standardized portal-management processes and workflows
• Partners with Sales Managers Branch leadership and Intake teams to align portal activities with local market requirements
• Maintains a deep understanding of portal variations market-specific workflows and bottlenecks
• Serves as the escalation point for portal-related issues delays or system barriers
• Collaborates with IT hospital partners and internal leaders to resolve portal complications
• Identifies process improvement opportunities and lead implementation of best practices
• Analyzes referral volume trends and recommend staffing or process changes
• Supervisory Responsibility : Yes

Qualifications

About our Line of Business

Amerita an affiliate of BrightSpring Health Services is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service our vision is to combine the administrative efficiencies of a large organization with the flexibility responsiveness and entrepreneurial spirit of a local provider. For more information please visit . Follow us on Facebook LinkedIn and X.

Salary Range

USD $71000.00 - $107000.00 / Year

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 71000 - 107000