Support Specialist, Alignerr

Support Specialist, Alignerr

Join Labelbox as a Support Specialist on the Alignerr team, where you'll play a vital role in ensuring a seamless experience for our elite network of AI experts. You'll be the first point of contact for Alignerrs, managing inbound support queries, resolving issues efficiently, and escalating complex cases when needed. Your work will directly contribute to high-quality human feedback, which is essential for advancing AI. Beyond support, you'll help refine onboarding processes, improve workflows, and collaborate with cross-functional teams to enhance the overall Alignerr experience.

We're looking for a proactive problem solver with strong communication skills and a passion for delivering exceptional support. If you thrive in fast-paced environments and are eager to make an impact in AI, we'd love to hear from you.

As part of the Alignerr Services team, you'll lead implementation of customer projects and manage our elite network of AI experts who deliver high-quality human feedback crucial for AI advancement. Your team will oversee 250,000+ monthly hours of specialized work across RLHF, complex reasoning, and multimodal AI projects, resulting in quality improvements for Frontier AI Labs.

Join our dedicated tech hubs in San Francisco or Wroc?aw, Poland. Work in a hybrid model with 2 days per week in office, combining collaboration and flexibility. Be part of building the foundation for humanity's most transformative technology.