Sr. Program Manager, AI Strategy

As the Sr. Program Manager for AI Strategy for WWGS Operations Business Support you will lead the identification development and implementation of AI solutions that optimize store operations and drive business performance improvements across WWGS stores. You will focus on leveraging AI to enhance operational efficiency labor productivity and operational execution across wide-ranging KPIs. A critical aspect of this role will be revolutionizing how store leadership consumes and acts on operational data through the development of AI-enhanced reporting dashboards and decision support tools.

Support both daily operations and longer-term strategic planning. Partner with store leadership to identify critical operational pain points and opportunities for AI-driven solutions. Create and implement AI-powered tools that provide real-time insights into store performance metrics. Develop predictive models for operational challenges (staffing needs peak sales periods work design bottlenecks etc.). Partner with Operations Field to support launching pilot programs for new AI implementations in select stores / Operational Areas. Scale successful solutions across the store network and consider ROI for these solutions to prioritize areas of focus based on business trends (Labor Shrink Unit Growth Expense etc.).

Key job responsibilities

Develop AI strategy specifically focused on store operations performance including :

Labor optimization and scheduling

Store workflow efficiency

Task management and prioritization

Merch program execution

Real-time performance monitoring

Operations standardization

Increased focus on strategic decision-making at store leadership level

Regular reporting on AI implementation progress and impact to senior leadership

Develop frameworks to identify routine tasks that can be enhanced or automated through AI

Ensure AI solutions enhance rather than replace human decision-making capabilities

Partner with Operations Reporting to establish strategic vision and development of next-generation store performance dashboards :

Partner with store leaders to understand critical business insights needs

Design intuitive action-oriented dashboards that surface key performance indicators

Incorporate AI-driven predictive insights and recommendations

Ensure dashboards drive proactive decision-making rather than just reporting

Provide real-time visibility into store performance metrics

Enable store leaders to quickly identify and address operational issues

Surface AI-powered recommendations for performance improvement

Allow for drill-down capability into root causes

Technical Focus Areas :

AI applications for store operations workflow optimization

Machine learning models

Predictive analytics for operational performance

Computer vision solutions for store operations monitoring

Business intelligence and data visualization platforms

AI-powered anomaly detection and alerting systems

Automated reporting and insight generation

Mobile-first dashboard solutions for store leadership

Skills :

Strong understanding of retail store operations

Ability to identify high-impact opportunities for AI application

Data-driven decision making

Strategic thinking with practical execution skills

Strong change management and organizational transformation skills

Ability to build trust and enthusiasm around AI adoption

Understanding of ethical AI principles and responsible implementation

Proven ability to translate complex technical concepts into business value

• 5 years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy end to end delivery and communicating results to senior leadership
• Bachelors degree in relevant field (Business Computer Science Operations)
• 8 years of experience in retail operations with demonstrated success in performance improvement initiatives
• Advanced degree in relevant field
• Deep expertise in grocery store operations and performance metrics
• Experience implementing AI solutions in retail operations
• Strong understanding of store workflow optimization and labor management
• Background in process improvement methodologies (Six Sigma Lean)
• Experience designing and implementing business intelligence dashboards
• Knowledge of data visualization tools and best practices
• Track record of creating user-friendly reporting solutions for operational leaders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100 / year in our lowest geographic market up to $185000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

Manager

Key Skills

Marketing,Data Visualization,Tableau,Customer Segmentation,Microsoft Powerpoint,Investment Banking,Strategic Planning,Financial Modeling,Customer relationship management,Management Consulting,Google Suite,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 104100 - 185000