Hotel Security Officer
Do you thrive in people-focused environments where guest experience comes first? Are you observant, approachable, and calm under pressure? If so, you might be a great fit for our Hotel Security Officer position at Omni Tempe Hotel at ASU.
We're looking for a service-minded professional with strong communication skills and a natural presence. Whether you bring experience from hospitality, security, customer service, or criminal justice, this role offers the opportunity to make a meaningful impact in an upscale hotel setting. This is a full-time, primarily 1st shift position (morning / afternoon hours).
Responsibilities
- Patrol hotel property to ensure a safe, welcoming environment for guests and team members.
- Support guests and associates with directions, safety escorts, and service-oriented interactions.
- Respond professionally to emergencies, disturbances, or incidents with a calm, guest-first approach.
- Monitor surveillance systems and report any unusual activity.
- Write clear and accurate incident reports as needed.
- Collaborate with other departments to enhance the overall guest experience.
Qualifications
Ability to stand, sit, or walk for extended periods or for the entirety of a work shift.Capability to lift, carry, push, or pull objects weighing up to 50 pounds independently and over 75 pounds with assistance.Strong communication skills, both verbal and written, with proficiency in using telephones, email, radios, and internal reporting systems.Detail-oriented, service-focused, with a friendly and approachable demeanor.Excellent problem-solving abilities and the capacity to remain calm under pressure.Computer proficiency and experience with security systems are preferred.First Aid / CPR Certification is highly desirable.Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays.Bachelor's Degree in Hospitality, Criminal Justice, or another related field preferred.Prior hospitality security experience preferred.This position is a full-time, on-site position with no work from home flexibility.The salary is $20.50 / hour.