Clinical Program Manager - Pediatric Cardiology

Clinical Program Manager

The Department of Pediatrics at WashU Medicine is seeking a Clinical Program Manager to oversee staff and operations in the Pediatric Cardiology Heart Station and Pulmonary Function Testing areas. This role will actively manage clinical and administrative staff while supporting patient care initiatives in collaboration with ambulatory clinic personnel and with guidance from the Clinical Director. This role supports patient care and services at St. Louis Children's Hospital and various Children's Specialty Care Center (CSCC) clinic locations. The successful candidate will have demonstrated management capabilities combined with deep knowledge of clinical workflows in the pulmonary and cardiology spaces, an understanding of key metrics and ambulatory data, and familiarity with supporting ambulatory clinic processes. Experience with patient safety and quality initiatives, data driven decision making, and effective communication skills are a must for this key role in an academic medicine environment. Exceptional professional judgement is required as is experience with daily, clinical ambulatory operations including, but not limited to, overseeing staff and physician schedules, and leveraging clinical metrics to drive improvements while tracking overall progress for the division. This position is responsible for identifying and implementing best business practices, serving as the prime communicator of information, and is the point of contact for the Clinical Director. Demonstrated success managing varying levels of staff in an academic healthcare setting is required.

Primary Duties & Responsibilities :

• Maintains high levels of employee and patient satisfaction. Provides direction and assistance in resolving issues and complaints by physicians, patients, staff, and referring physician offices. Coordinates patient services, ensuring safe, quality care is provided in an efficient and cost-effective manner.
• Works with the Clinical Director and division managers, division chiefs, ambulatory leadership and peers on annual plans to optimize the division.
• Reviews provider and staff productivity and metrics. Also monitors supplies and equipment, ordering / repairing as required to ensure the quality of care and operational standards are maintained, in a cost-effective way.
• Manages clinical, administrative, and medical assistant support staff. Duties include hiring, training, managing, mentoring, evaluating and terminating, as appropriate and in alignment with central administration partners.
• Supports clinical operations in alignment with Department of Pediatrics standards. Implements and maintains office procedure manuals. Collects and maintains records pertaining to the division's CQI activities and patient satisfaction data.
• Works closely with leadership to enforce policies / procedures and quality control indicators through quality assurance and risk management programs. Maintains compliance with existing policies and procedures.
• Performs other duties as assigned.

Working Conditions :

Required Qualifications :

Education : Bachelor's degree

Certifications : No specific certification is required for this position.

Work Experience : No specific work experience is required for this position.

Skills : Not Applicable

Driver's License : A driver's license is not required for this position.

More About This Job :

Preferred Qualifications :

Education : M.H.A. - Master of Health Administration, M.P.H. - Master of Public Health

Certifications : No additional certification beyond what is stated in the Required Qualifications section.

Work Experience : Clinical Office, Including Supervision (5 Years), Management (5 Years)

Skills : Ambulatory Care Management, Clinical Services, Communication, Computer Literacy, Customer Service, Employee Supervision, Epic Systems, Microsoft Office, Physician Practice Management

Grade : C12

Salary Range : $62,000.00 - $96,100.00 / Annually

For frequently asked questions about the application process, please refer to the External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Personal :

Wellness :

Family :

For policies, detailed benefits, and eligibility, please visit : hr.wustl.edu / benefits /

EEO Statement : Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.