Account Manager (Insurance)

Have you consistently bridged the gap between businesses and their clients, creating lasting relationships and ensuring unparalleled service delivery?

Do you thrive in fast-paced, client-centric environments where every interaction matters?

If the answer is yes, elevate your career with us at Understory!

As an Account Manager (Hybrid role in Madison, WI) at Understory, you'll be instrumental in nurturing and expanding our relationships with our distinguished clientele.

Your role goes beyond traditional customer service; it's about being the voice of our clients and brokerage partners within our organization to ensure that our products and services consistently exceed expectations.

Your main role responsibilities will include :

• Managing a book of business with brokerage partners, leveraging a detail-oriented approach to ensure precise onboarding and ongoing support—all while staying flexible and adaptable to ever-evolving client needs.
• Cultivating and maintaining strong relationships with our clients and understanding their business needs and challenges.
• Collaborating seamlessly with the sales and underwriting teams to deliver superior service, quickly adjusting priorities as needed to meet shifting demands without losing sight of deadlines.
• Providing regular updates and feedback from clients and broker partners to internal teams to drive product and service enhancements.
• Communicating with clients about risk mitigation opportunities.
• Addressing and resolving client concerns with urgency, maintaining a solutions-focused mindset that emphasizes both efficiency and customer care.
• Leading regular client and broker partner review meetings to discuss performance metrics, strategic goals, and program feedback, and driving ongoing improvements through a collaborative, forward-looking approach.

You're exactly the professional we're looking for if you :

Compensation includes :