HEAD CLERK

HEAD CLERK

MASSHIRE CAREER CENTER

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Head Clerk for the MassHire Central Career Center. The Head Clerk will serve as the first point of contact for a diverse population seeking information at the MassHire Southbridge Career Center. Under the direction of the MassHire Southbridge Operations Manager, the position will assist customers with finding job placement resources. The Head Clerk will also direct customers to the appropriate service provider and schedule customers for Career Center Seminars, workshops or other applicable job search services or events. This position will answer phone calls, route calls, take messages according to established procedures and determine needs of customers. This position will complete all applicable data entry with timeliness and accuracy.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS :

• Consistently strive to represent the values of MassHire Southbridge Career Center and Executive Office of Labor & Workforce Development.

Collaboration - Power of partnership and streamlined integration of services to achieve effective and timely results for our MassHire Southbridge Career Center customers.

Respect - Commit to understanding and valuing the diverse, unique requirements and professional goals of the businesses and people we serve.

Reliability - Create trust and reliability by consistently delivering high quality professional services at each location and at every interaction.

Ingenuity - Leverage flexibility, expertise, and knowledge to successfully meet our mission, regardless of new challenges and circumstances that may arise.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

MINIMUM REQUIREMENTS :

PREFERRED QUALIFICATIONS :

SALARY RANGE : $24.74 - $29.94 hourly, full-time, excellent benefits package.

To apply, please visit : www.worcesterma.gov / employment or send resume and cover letter to : City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on November 7, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .