Maintenance Technician

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Summary

The Maintenance Technician - Critical Environments assists with critical environment (CE) engineering operations monitoring and performing preventive maintenance and continuous operation of all data center systems. The position will have a strong focus on data center mechanicals, electrical equipment troubleshooting and repairing CE facility equipment, and learning the core functions of an operating engineer.

Principal Duties and Responsibilities

Task will include but not be limited to :

Conduct routine inspections and preventive maintenance of equipment and systems (e.g., cooling systems, electrical systems, generators, fire suppression, UPS systems) to ensure the smooth operation of the data center. Monitor building management systems and respond to alarms and alerts promptly.

Assist in diagnosing and resolving operational issues in the data center, including electrical, mechanical, and network-related problems. Collaborate with senior engineers to troubleshoot complex technical issues and implement appropriate solutions.

Assist with the installation, configuration, and testing of new equipment. Assist in coordinating equipment upgrades and modifications.

Maintain accurate records of all maintenance activities, including work performed, materials used, and any changes made. Generate reports on equipment status, incidents, and service requests. Update equipment inventory and documentation as required.

Follow all relevant safety protocols and procedures to ensure a safe working environment. Adhere to regulatory requirements, environmental standards, and company policies. Report any safety concerns or violations to senior staff.

Provide general operational support to the data center team, including maintaining cleanliness and organization, monitoring inventory levels, and assisting with equipment tracking and labeling.

Learn and understand the data center site in-order to manage incidents and events that put the critical systems at risk.

Work order management, including CMMS, Vendor Management, and Customer Facing Tickets.

Perform additional job duties as required.

Minimum Experience :

Education & Experience

High School diploma or GED equivalent

Language Skills

Demonstrated verbal / written communication skills.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.

Ability to write routine reports and correspondence.

Ability to speak effectively before small groups of tenants or fellow employees

Other Skill and Abilities

Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.

Must be able to professionally interact with tenants and contractors.

Preferred Requirements :

Experience with electrical systems, HVAC, and / or critical environments.

Physical Requirements :

This position will require the following :

Walking large, campus-like settings.

Frequent walking, climbing, bending, kneeling, lifting, stooping, and working / extending overhead, including :

Lifting a minimum of 50 lbs.

Climbing stairs and navigating rooftops to access equipment.

Using ladders up to 30 ft and working from heights.

Ability to Climb a ladder with a 300-lb weight limit.

Must be able to work different schedules.

Must be able to work Holidays.

Must be able to respond to site emergencies.

Customer Environment Description

A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.

Demanding customer and fast-paced environment, serving some of the largest companies in the world.

JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.

JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to support current locations and assist in establishing new sites across the United States.

We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Training

During Role : Trained in NFPA70E

Experience with engineering in critical environment

Safety Training

Corporate / HR Training

Participate in the Technical Development Program

People leadership training

Training on MCIM

Training on Corrigo

Training on Zendesk

Training on ServiceNow

MOP Management

Job Hazard Analysis Technical Training

Base Site Qualifications

Critical Facility Awareness

Accountabilities and KPIs

Respond to incidents in a timely manner - Average ≤ 15 minutes

Respond to tickets in a timely manner - Average ≤ 15 minutes

Complete rounds during shift - Average ≥ 90% completion rate

Responsibilities To :

Customer

Lead Operating Engineers - S4 are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to :

Safely operate all equipment and systems.

Ensure all records / reports are updated and accurate.

Remain professional at all times.

Following all policies and procedures, maintaining the highest standards.

Assist in managing team to meet all customer expectations.

Team

JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to :

Report to shifts on time and ready to perform role to the best of your ability.

Work collaboratively with team to ensure we are meeting the customer's needs.

Escalate safety concerns through appropriate channels and ensure you are working safely.

Watch out for teammates and stop work if any unsafe conditions arise.

Assist in managing team in a professional and respectful manner.

Maintain open communication with the team and ensure to appropriately respond to issues, questions, or other feedback.

Training

Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but it not limited to :

Ensure assigned training is satisfactorily completed on time.

Seek additional training through JLL and client funded training to upskill or reskill.

Ensure you are present and ready to learn for all training.

Support team in their training efforts.

Culture

Every employee is responsible for creating a professional, positive, and inclusive culture. This includes, but is not limited to :

Work collaboratively and professionally with everyone on site to ensure an inclusive culture.

Provide feedback to leadership regarding issues, questions, or improvements.

JLL

Although employees work at the customer's location, they are employees of JLL and have responsibilities to the company. This includes, but is not limited to :

Understand JLL's mission, vision, and values and how your role fits into the bigger picture.

Support you will receive :

Safety

JLL is a safety focused company that works to ensure all employees receive the safety support they need. This includes :

Proper PPE will be provided as required to safely perform work.

Safety champions and HSSE are available for any safety questions or concerns.

Training

Employees cannot be their best without proper training. We are committed to supporting your training in development, which includes :

We will provide all necessary training for you to do your job safely and effectively.

You will be given time during your shift to complete all required training.

Dedicated Training Engineers are available to assess training needs and ensure you are provided with necessary training.

Qualification cards are used to ensure you are knowledgeable about all site-specific equipment and processes.

Ability to leverage team knowledge.

Provide training and experience focused on your growth and development.

Communication

All employees need to have a voice and stay informed. Our commitment to communication includes :

Open door communication with leadership and corporate functions such as Human Resources.

Regular communication from the PMO team regarding the account to keep you up to date.

An environment that appreciates diversity of thought and encourages open communication.

Receive daily communication about the site, team members, and upcoming projects.

Team

At JLL, employees are one team working toward the same goal. Your team will support you through :

Two person work efforts to ensure you work effectively and safely.

Collaborative environment where employees work together to achieve outstanding performance for our customer.

An inclusive culture where all employees are respectful and professional.

Leadership

Our leaders cannot meet the customer's needs without the dedicated and hard-working employees on the account. Leadership is committed to supporting employees by :

Coaching and development to help you achieve your career goals

Location :

On-site -Atlanta, GA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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