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Software Support Engineer - Clearance Required

Software Support Engineer - Clearance Required

CydecorNorfolk, VA, US
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Software Support Engineer

Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges. Our success rests squarely on three bedrock principles : People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.

The Navy Readiness Reporting Enterprise (NRRE) is seeking a Software Support Engineer to join our team in Norfolk, VA.

In this role, you will provide essential technical support for the NRRE system by working closely with end-users, development teams, and system engineers to troubleshoot, resolve, and optimize software performance.

Ideal candidates will be adept in managing user issues and system integration while maintaining a high level of security and operational efficiency.

Job responsibilities include but are not limited to :

  • Technical Support : Assist Navy personnel and other stakeholders with NRRE software issues, including installation, configuration, and usage-related concerns.
  • Issue Troubleshooting & Resolution : Diagnose and resolve software issues by analyzing logs, debugging, and working with development teams to implement fixes.
  • Bug Identification and Reporting : Identify software bugs, document them, and collaborate with the development team to ensure timely resolution.
  • Communication with Stakeholders : Serve as the primary point of contact for users, providing updates and guidance regarding issue resolution.
  • Software Testing and Validation : Help test new releases and patches to ensure system stability and functionality within the NRRE environment.
  • Documentation : Develop and maintain user guides, FAQs, and knowledge base articles to support NRRE users.
  • System Monitoring : Proactively monitor NRRE software performance, ensuring early detection and resolution of potential issues.
  • Collaborating with Development Teams : Work closely with software developers to understand system architecture and provide feedback based on user needs.
  • Collaborating with System Engineering Team : Coordinate with system engineers to address hardware, network, and system infrastructure issues impacting software performance.
  • Training : Provide training to Navy personnel and other end-users to ensure their effective use of the NRRE software.
  • Operations : Execute tasks related to the contract team system and facility access requests. Perform other functions in support of the Operations Manager as required.

Here's what you need :

  • At least 3 years of experience supporting users of web-based software applications.
  • Proficiency with performing documentation, reporting, and communication tasks using Microsoft Office suite (e.g., Word, Excel, PowerPoint, and Outlook).
  • An active, Secret-level security clearance - required for handling sensitive or classified information.
  • Keen verbal and written communication skills - must be able to clearly communicate technical details and solutions to both technical and non-technical stakeholders.
  • Excellent time management skills - ability to prioritize tasks, manage multiple support requests, and meet deadlines in a fast-paced and secure environment.

    • Bonus points if you have :

  • Experience with Navy Readiness Reporting : Familiarity with Navy readiness reporting systems is highly desirable, aiding in understanding the specific needs of NRRE users.
  • Previous software support experience supporting Navy operational users.
  • Prior experience in software support roles, particularly in a defense or military setting is preferred and will be beneficial in troubleshooting and resolving issues efficiently.
  • Experience using Microsoft SharePoint for Knowledge Management tasks.

    • Security Clearance : DOD SECRET

    Education : bachelor's or associate degree preferred.

    Work Schedule : M-F, hours range from 0400-2000. A couple of hours during the weekend every 5-6 weeks.

    Benefits : Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Professional Development and more.

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment.

    Equal Employment Opportunity Statement : Cydecor is an Equal Employment Opportunity / Affirmative Action Employer (EEO / AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity & expression, veteran status, marital status, or any other characteristic protected by applicable law.

    If you are a qualified individual with a disability and / or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting HR@cydecor.com or calling 703-884-2105.

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    Software Engineer • Norfolk, VA, US