Program Manager -Security Services

Seattle, Wa Management

This position manages shared services and / or operational support activities for assigned accounts in a specific geography. Engages as a local point of contact with customers and prospective customers for relationship-building and troubleshooting service concerns. Provides operational support related to service planning, proposal development, financial controls, issue resolution, hiring, staffing and payroll. Provides oversight to site supervisors and employee performance management. Actively participates in geographic, professional networking opportunities.

Core Duties Include :

• Manages a segment of guarding operations at multiple sites, including management of site supervisory staff and subordinate officers to ensure that personnel deliver high quality service.
• Ensures the timely and accurate submission of payroll timesheets and weekly reports. Reviews for accuracy and ensures adherence to company procedures. Coaches field supervisory employees in payroll and billing related policies and procedures.
• Responsible for accounts receivable of assigned portfolio. Submits weekly reports and / or participates in telecoms to support customer and company A / R initiatives, supports resolution of problems; serves as customer interface for Accounts Receivable.
• Reviews expenditures; reviews business and payroll records, including Confirmed Time by Contract and other reports for accuracy.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
• Completes Performance Metrics, KPI's, client service reviews, and Service Excellence programs as defined by client contract or District Director.
• Meets with line management and / or client representatives for status updates and to address any actual or potential problems; provides leadership and support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, safety and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Evaluates pre-screened applicants for interviews; conducts applicant interviews; and participates in and coordinates with line management and District Office staff regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect.
• As directed, conducts analyses of operational performance and data, gathers information, coach employees, carries out disciplinary actions, as necessary and assists in implementing corrective action.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that employees understand and comply with applicable laws, regulations, policies and procedures.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.
• Works with company sales and marketing department for sales efforts on developed and graded leads in developing campaigns to maximize sales efforts. Participate in prospect visits with appropriate sales and marketing personnel.
• Actively engages in and participates in trade associations and trade shows and assists in other promotional efforts. Analyzes local market to identify market opportunities, prospective companies and associate's buyers, referring leads to sales and marketing department and / or District Office.
• Must have the ability to travel 100% of the time with coverage area that consists of assigned geography. Will require vehicle travel and may require air, train or other commercial travel methods.
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

Minimum Qualifications At Entry :

Basic Qualifications :

Education / Experience :

Background Prerequisites :

Competencies (as demonstrated through experience, training, and / or testing) :

Working Conditions (Physical / Mental Demands) :

A Word about EEO, Pay Transparency and Other Requirements....

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

VA License Number : 11-4665