Front Desk Supervisor

Job Description

What You Will Do

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.

Coach, train, and motivate front desk associates—you're the team’s go-to guru.

Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.

Monitor cash handling, shift reports, and compliance with brand and safety standards.

Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.

Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.

Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.

Tech confident – Hotel systems, emails, reports—nothing fazes you.

Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium :

Hear it from Maria : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights :