Credentialed Trainer - Cupid / Radiant, Optime / Anesthesia, Beaker (San Antonio)

Description Summary :

The Credentialed Trainer I is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency.

Responsibilities :

Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record

Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows

Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support

Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean

Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness

Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas

Work with the provisioning team to assure associates have completed the appropriate training before access is granted

Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)

Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides

Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately

Complete job shadows, deliver training, support, and build confidence for end users

Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers

Ability to test and troubleshoot the Training and build environment

Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards

Work under minimal supervision

Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments

Require minimal instruction on day-to-day work and detailed instructions on new assignments

Make decisions regarding own work on primarily routine cases

Strong organizational and communication skills

Other duties as assigned by Principal Trainers or Management

Requirements :

High School diploma required; Associate degree preferred

One+ year of experience with education. Healthcare industry education preferred.

Preferred experience with adult learners, in-person, and virtual training

Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred

Experience in instructional design, training, using Epic system

Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred

Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word

Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required

Experience with any industry LMS (Learning Management System) is preferred

Proven track-record of successfully delivering projects on time and within budget

Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager)

Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager)

Work Schedule :

8AM - 5PM Monday-Friday

Work Type : Full Time