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Data Science Manager

Data Science Manager

Meta PlatformsSan Francisco, CA, US
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Data Science Manager

We are seeking experienced Managers of Data Science to lead Data Science teams that drive strategic insights, operational support and data foundations across multiple domains that merge AI solutions and Human-provided solutions. In this role, you will be responsible for developing and executing a data strategy for evaluating model and human performance against incoming requirements, inclusive of quality, speed, and cost dimensions. You'll be critical to driving customer satisfaction, protecting voice, reducing harm, retaining millions of users and billions in revenue, and driving down operational costs. You will work closely with cross-functional teams to identify opportunities, design experiments, and help develop AI and automation solutions.

Data Science Manager Responsibilities

  • Labeling spend management : Inform and drive multi-billion spend management and optimizations
  • Develop and execute a comprehensive data science strategy that aligns with the organizations overall goals and objectives
  • Labeling delivery performance : Inform and drive labeling performance improvements and optimizations in an evolving mix of AI-generated labels and Human-generated labels
  • Customer support performance : Inform and drive customer support performance improvements and optimizations in an evolving mix of AI Agents and Human Agents
  • Develop and execute a comprehensive data science strategy for evolving the role of AI and human experts in providing industry leading customer support
  • Grow and manage a high-performing Data Science team that remains agile and impactful under a high degree of uncertainty during technological transformations
  • Collaborate closely with Directors and VP level stakeholders in a highly-matrixed organization dynamics

Minimum Qualifications

  • BS degree in a quantitative discipline (e.g., statistics, operations research, econometrics, computer science, engineering), or BS / MS in a quantitative discipline with equivalent working experience
  • A minimum of 7 years of work experience (3+ years with a Ph.D.) in applied quantitative field, including + years of experience managing analytics teams
  • 7+ years of experience in a team leadership role, including 2+ years of experience with people management through layers
  • Experience communicating both in low-level technical details as well as high-level strategies
  • Experience in cross-functional partnership among teams of Engineering, Design, Product Management, Data Engineering
  • Experience with driving product roadmap and execution

    • Preferred Qualifications

  • Expertise in AI Agentic solutions, LLM performance and evals
  • Interest in an ecosystem role that will encompass a well-defined but broad set of initiatives (e.g., budget management, operational efficiency, and customer support performance)
  • Communication skills in VP-level leadership forums

    • 206,000 / year to $281,000 / year + bonus + equity + benefits

    Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

    Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

    Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

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    Data Science Manager • San Francisco, CA, US