Assistant Front Office Manager

Assistant Front Office Manager

Omni PGA Frisco Resort is seeking an experienced Assistant Front Office Manager to join our team. The Omni PGA Frisco Resort is the preeminent resort in North Texas. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

She / he will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities include :

• Handling all training with associates to ensure Omni Standards.
• Communicating with all department managers on a continuing basis. Especially the communication with Night Audit each evening / morning.
• Handling all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Being very familiar with the hotel computer system for training maintenance and trouble shooting.
• Completing weekly supply inventories to ensure adequate pars of such.
• Completing rate discrepancy report and making needed changes.
• Blocking / assigning applicable arrivals for the following day; i.e. VIP's, ESP's, Special Requests, etc.
• Preparing group information sheets.
• Completing check-out with balance report.
• Completing credit check daily.
• Adhering to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Ensuring knowledge and training of Marketing Programs of company and hotel.
• Working closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications include :

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.