Director, Operational Governance

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

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Job Description

We are looking for a Director, Operational Governance to join our growing team! You are a strategic leader responsible for establishing and maintaining operational discipline, governance frameworks, and project execution excellence across the organization. You will report to the Vice President, Operations Support, Platform Innovation & PMO and oversee the enterprise project management office, ensuring all strategic initiatives, operational improvements, and cross-functional programs are delivered on time, within scope, and aligned with corporate objectives. You will also lead the development and enforcement of governance standards, operational policies, and performance reporting to ensure transparency, accountability, and continuous improvement across all operational domains.

As a Director, Operational Governance, your duties and responsibilities will include :

Strategic Leadership & Governance

• Define and implement the company's operational governance framework, including decision rights, performance standards, and reporting structures
• Establish and maintain policies, procedures, and control mechanisms to ensure operational compliance, consistency, and efficiency
• Partner with executive leadership to prioritize strategic initiatives and allocate resources effectively across business units
• Lead regular operational review cycles and governance forums to ensure alignment with corporate goals and risk management protocols

Project Management Office (PMO) Oversight

Operational Performance & Continuous Improvement

Stakeholder Engagement & Communication

Qualifications

WHAT IT TAKES TO CATCH OUR EYE :

Education & Experience

Skills & Competencies

Preferred Qualifications

Physical Demands & Work Conditions

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief inBeing Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability / veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices :

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