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Field Technician

Field Technician

DatacomSan Antonio, TX, US
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Job Title

Installs, programs, repairs, and performs moves, adds, and changes to CCTV, Access Control, Communications, and Network systems in support of customer operations. Assists in the development and certification of field technicians and technician apprentices. Assist management in the design of customer networks, CCTV, Access Control, and Communications systems. Manages projects from a field aspect when needed.

Essential Duties And Responsibilities

Duties and responsibilities listed below. Other duties within the employee's capability may be assigned. It is each employee's responsibility to follow all policies, procedures, and rules set by BlackHawk Datacom and to abide by any federal, state, or local laws and ordinances while representing BlackHawk Datacom.

  • Assist in the plans and manages installation, optimization, and maintenance projects of CCTV, Access Control, Communications, and Network Systems.
  • Installs, troubleshoots, and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems.
  • Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems.
  • Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical.
  • Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure.
  • Interfaces directly with vendors, product groups, engineers, sales personnel, customers, and management to resolve technical issues and customer outages and performs other technical support duties as required.
  • Trains, or assists in the training of, other technicians working toward higher levels of expertise.
  • Assists in the design of special projects as required.
  • Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer's requests.
  • Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required.
  • Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks, and the interconnection of these systems.
  • Maintains a thorough understanding of CCTV technologies, including but not limited to; analog cameras, networking / IP cameras, wireless cameras, HD / UHD cameras, IR / night vision cameras, dome cameras, bullet cameras, C-mount cameras, PTZ cameras, thermal image cameras, motion cameras, DVR, and NVR's.
  • Maintains a thorough understanding of Access Control technologies, including but not limited to; card readers, smart locks, keypads, and electronic locks.
  • Maintains a working knowledge of customer base and the industries in which they operate.
  • Completes all BlackHawk Datacom Field Project Technician training and education requirements.

Technical Knowledge And Ability

Expert knowledge or ability required in these technologies / functions :

  • Broadband VSAT C and KU-Band (Voice and Data)
  • Fixed Broadband Wireless Systems, licensed and unlicensed
  • Terrestrial RF systems in frequencies between 30 MHz and 6GHz
  • Telecommunications industry standards
  • Voice over Internet Protocol
  • Local and Wide Area Networking hardware
  • Experience in CCTV, Access Control, and Alarm & Intrusion installation & programming.
  • Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service
  • Ability to lead other technical staff in the achievement of division goals
  • Ability to train other technicians working toward higher levels of expertise

    • Supervisory Responsibilities

    Directs activities of field teams and directs technical staff in project manager's absence. Sets the example of a professional field technician for subordinates to follow.

    Education And / Or Experience

    Bachelor's degree in Electrical Engineering, CCTV, Access Control, Telecommunications or similar program, or Associate's degree in electronics, communications, or similar program, or comparable military training, and five years direct experience as a Field Technician or equivalent combination of education and experience.

    Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Vision insurance

    • Schedule

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Overtime

    • COVID-19 Considerations

    Quarantining exposed employees. Testing required for any flu-like symptoms.

    Education

  • High school or equivalent (Preferred)

    • License / Certification

  • Driver's License (Required)
  • Texas DPS Security License (CCTV / Access Control) Preferred

    • Work Location

  • On the road

    • Typical Start Time

    Typical End Time

    This Job Is :

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma / GED
  • A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

    • Company's Website

  • www.blackhawkdc.com

    • Benefit Conditions

  • Waiting period may apply
  • Only full-time employees eligible

    • Work Remotely

    COVID-19 Precaution(s)

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

    • Work Location

  • On the road
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    Field Technician • San Antonio, TX, US