General Manager

Job Title : General Manager

Department : Retail

Reports To : Area Manager

FLSA Status : Regular-Exempt

Location : Squirrel Hill, PA

ROLE SUMMARY

The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEY RESPONSIBILITIES

• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

QUALIFICATIONS

ADDITIONAL MINIMUM QUALIFICATIONS

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is :

WORK SCHEDULE

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.