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Director of Technology & Information - Signarama

Director of Technology & Information - Signarama

United Franchise GroupWest Palm Beach, Florida, USA
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The Director of Technology & Information will lead the strategic technology function for the Signarama brand overseeing all platforms tools systems and vendor relationships that support franchise operations. This role is responsible for building and executing a scalable digital roadmap managing POS ERP and CRM integrations ensuring data security and infrastructure reliability and driving innovation that enhances the performance and satisfaction of our franchise network. As the brands top technology leader you will act as the go-to authority on all things digital from operational tools to analytics to future-forward initiatives. This is a full-time office position based in West Palm Beach FL.

  • Own the brand-wide technology roadmap ensuring alignment with evolving business goals and operational efficiency.
  • Lead and coordinate technological initiatives from planning through post-launch support as well as managing the brand tech support team and coordinating with all other related brand departments.
  • Manage relationships with vendors and technology partners including Corebridge Zoho RevScale and Gorilla Dash.
  • Ensure successful deployment user adoption and integration of utilized platforms.
  • Drive innovation by identifying piloting and implementing new technologies to support franchisee success.
  • Monitor and manage data integrity across platforms ensuring clean reliable data through validation protocols.
  • Ensure system scalability reliability and performance across all franchise locations.
  • Oversee cybersecurity and compliance practices including risk mitigation data protection and incident response.
  • Manage enterprise-wide communication platforms (Microsoft 365) including email infrastructure and security policies.
  • Define and track KPIs across system performance tech support user adoption and training effectiveness.
  • Lead development and delivery of training programs to increase technical literacy across franchisees.
  • Supervise support systems for franchisees; lead internal and external teams to resolve issues quickly and effectively.
  • Oversee permissions access control and IT policy administration.
  • Translate user and franchisee feedback into system improvements and feature requests.
  • Maintain alignment of Corebridge POS and Gorilla Dash reporting features with brand needs and future plans.

Qualifications :

  • Bachelors degree in Information Technology Computer Science Business or related field; or equivalent experience.
  • 5 years of progressive technology leadership experience ideally within a franchise or retail environment.
  • Strong background in digital systems CRM management data integration and platform optimization.
  • Proficient in Microsoft Office Suite Microsoft 365 administration Corebridge POS Zoho CRM tools Active Directory and system integration platforms.
  • Familiarity with data visualization tools is a plus.
  • MS-102 certification recommended. Additional industry certifications in cybersecurity or cloud administration are a plus.
  • Experience with franchise systems business operations sales technology and customer experience platforms.
  • Must be willing to travel occasionally.

    • Additional Information :

    Once you become part of our amazing team of winners youll enjoy :

  • Competitive compensation
  • Comprehensive training to hone your skills at our headquarters
  • Travel opportunities
  • Medical Dental Vision and Life insurance coverage
  • Short- and Long-term disability insurance
  • Generous time off and paid holidays
  • 401(k) plan with company match
  • Social gatherings and team building activities
  • Leadership workshops for personal development
  • Recognition for our top performers
  • Philanthropy a chance to give back to the community

    • Join us at United Franchise Group a global leader for entrepreneurs!

    Apply now!

    All your information will be kept confidential according to EEO guidelines.

    Remote Work : Employment Type :

    Full-time

    Key Skills

    Children Activity,Fund Management,Event Planning,Fabrication,Airlines,Corrosion

    Experience : years

    Vacancy : 1

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    Director Of Information Technology • West Palm Beach, Florida, USA