Healthcare Call Center Representative

Healthcare Call Center Representative

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and culturesall focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations.

This role will work on-site at one of our following clinics : Westlake (Seattle), Ballard (Seattle), Redmond, Federal Way, Wenatchee, North Country Homes (Spokane), or Spokane Valley.

What You'll Do :

• Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.
• Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.
• Achieve daily inbound call goals aligned with call volume demands.
• Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.
• Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required.
• Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements.
• Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations.
• Manage patient files, notes, and communication logs to support seamless care coordination.
• Update records as needed and ensure all patient interactions are documented for future reference.
• Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection, and other tasks as needed.
• Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies.
• Assist in developing improved communication processes to streamline patient services.

What You'll Bring :

Working Environment

Physical Requirements

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and / or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team if you are requesting an accommodation to participate in the application process.

What We Offer :

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience. National Plus Salary Range : $46,100.00 - $69,200.00. National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.