Technical Support Analyst

Genesis10 is seeking an Associate Support Engineer I for a full-time position with a financial services client located in Milwaukee or Franklin, WI. This role is hybrid with 3 days in the office (days flexible).

Compensation : $34.00 - $36.50 per hour, depending on skill and experience level.

Summary :

Genesis10 is currently seeking a qualified candidate for the Associate Support Engineer I who will join the Field Experience team, providing technical support for the Complex Planning Experience (PX) platform. The role is ideal for someone who loves problem-solving, learning new technologies, and delivering exceptional customer service in a fast-paced environment.

Responsibilities :

• Provide omni-channel technical support to Home Office and Field users, including troubleshooting PC, mobile device, hardware, software, and LAN issues.
• Conduct initial client experience consultations, applying functional and technical knowledge to analyze problems, develop solutions, and test fixes for first-contact resolution.
• Handle multiple tasks such as managing simultaneous chat sessions and adjusting priorities as business needs change.
• Collaborate with team members to resolve complex issues and expand cross-functional technical knowledge.
• Identify and propose service or process improvement ideas with a continuous learning mindset.
• Build and maintain strong interpersonal relationships with internal and external teams.
• Participate in temporary project or support assignments as required.
• Leverage communication channels and knowledge management systems to resolve issues and enhance the overall client experience.

Qualifications :

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Genesis10

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and mid-market organizations across a wide range of industries.

Benefits of Working with Genesis10 :

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., and as a Best Company for Work-Life Balance, Career Growth, Diversity, and Leadership. To learn more and view all available career opportunities, visit our website.

Genesis10 is an Equal Opportunity Employer.

Candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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