Esme Hotel Lobby Attendant

Job Summary :

The Housekeeping Lobby Attendant is responsible for ensuring the cleanliness, safety, and overall guest satisfaction in the hotel lobby and public areas. This role involves regular cleaning, guest interaction, and supporting hotel staff in maintaining a pleasant and comfortable environment for guests.

Key Responsibilities :

Lobby and Public Area Cleaning :

Clean and sanitize the hotel lobby, including floors, walls, furniture, and décor.

• Ensure that public restrooms are clean, well-stocked with necessary supplies, and presentable.
• Dust and wipe down surfaces such as tables, counters, and shelves in the lobby.
• Clean glass doors, windows, and any other lobby features, ensuring they remain spotless.
• Vacuum carpets, sweep and mop floors, and remove any trash from the lobby and public spaces.

Guest Assistance :

Greet and interact with guests in a friendly, helpful manner, providing assistance as needed.

Safety and Maintenance :

Monitor the lobby for safety hazards or cleanliness issues, reporting them to the housekeeping or maintenance departments.

Stock and Inventory :

Ensure that housekeeping supplies, including cleaning products and guest amenities, are stocked and available.

Guest Comfort and Experience :

Ensure that the lobby is welcoming and well-maintained to enhance the guest experience.

Coordination with Other Hotel Departments :

Work closely with the housekeeping, front desk, and maintenance teams to ensure guest needs are met and the property is in top condition.

Skills and Qualifications :

Education and Experience :

Working Conditions :

This role plays a key part in ensuring that guests have a positive first impression of the hotel and enjoy a clean and comfortable environment throughout their stay.