Customer Service Assistant

CSUN strives to be a destination workplace where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success both for our students and our employees. We have a relentless passion for celebrating diversity equity and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do and enjoy the unique value the CSUN community can offer. If this sounds like you youve come to the right place. Learn more : Duties

Under general supervision the Customer Service Assistant plays a central role in supporting daily operations within Student Housing by serving as the initial point of contact for residents parents and campus visitors. The position responds to inquiries across multiple channels facilitates housing-related services and supports key administrative functions that keep the department running efficiently. This role also assists with the Off-Campus Housing Guide ensuring accurate listings and smooth processing for property owners. Additional administrative tasks contribute to maintaining an organized solutions-focused environment for the entire housing community

• Serves as departmental front line : answers incoming telephone calls and emails; disseminates departmental information and / or directs callers to appropriate personnel; greets and assists walk in traffic - including but not limited to answering questions providing appropriate forms; assists in coordinating lost or damaged key process; accepts and processes payments for various departmental services; and maintains a neat and orderly reception area; assists with lockouts and tours. Assists the Administrative Assistant for Business Services in giving direction to student assistants.
• Processes requests from off-campus property owners for listing services.
• Inputs and deletes information in the online Off-Campus Housing database as appropriate.
• Processes the fee associated with listing.
• Duties may include but are not limited to making photocopies distributing memos and faxes filing and monitoring office supplies.
• Performs other duties as assigned.
• NOTE : To view the full position description including all of the required qualifications copy and paste this link into your browser : to one (1) year of full-time general office clerical work that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education / vocational school training in a business or job-related field may be substituted for the required experience on a year-for-year basis.
• Preferred Qualifications : experience working in a college or university environment; experience working in a housing or apartment complex; customer-facing work experience.

Knowledge Skills & Abilities

Pay Benefits & Work Schedule

General Information

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age Disability (physical or mental) Gender Gender Identity (including Nonbinary or Transgender) Gender Expression Genetic Information Marital Status Medical Condition Nationality Pregnancy or related conditions Race or Ethnicity (including color caste or ancestry) Religion or Religious Creed Sex (including Sex Stereotyping or Sex Characteristics) Sexual Orientation and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at .

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3461 - 3673